Terms of Use

1. Application

These Terms apply to all use of the Service. Rules, policies, and individual terms published separately by the Platform — including the Privacy Policy and the booking conditions shown at checkout — form part of these Terms. If these Terms conflict with an individual term, the individual term prevails for that matter.

2. Definitions

• “Traveler”: a user who registers on the Platform to find and book local experiences.
• “Host”: a user approved by the Platform who offers local experience services on the Platform.
• “Experience”: a service offering posted by a host, including its content, duration, time slot, and rate.
• “Booking”: an individual service agreement formed when a traveler requests an experience, the host accepts, and payment is completed.
• “Service fee”: the fee the Platform charges for facilitating a booking, shown at checkout.

3. Role of the Platform

The Platform is an online marketplace that matches travelers with hosts. Experiences are provided by hosts as independent service providers; hosts are not employees, agents, or partners of the Platform.

Once a booking is formed, the service agreement for that experience exists between the traveler and the host; the Platform is not a party to that agreement. The Platform collects and settles payments on their behalf and assists with disputes to the extent necessary.

4. Registration and account management

When registering, provide true, accurate, and complete information, and keep it up to date.

Your account is for your own use only. Keep your password and credentials secure, and do not transfer, lend, or sell them. You are responsible for damage caused by inadequate safekeeping or use of your credentials by a third party.

We may decline registration where information is false, where the applicant has previously been suspended, where the applicant lacks legal capacity, or in other unsuitable circumstances.

5. Host eligibility and review

To become a host, you must submit the information and photos we require and pass our manual review. Once approved, your public profile is displayed in accordance with the Privacy Policy.

Host rates must be confirmed by the Platform before you may accept bookings. We may request additional materials or re-review, and we make the final decision on approval.

Hosts undertake that their application information and experience content are truthful, that they provide services personally and do not subcontract to third parties, and that they follow the service standards published by the Platform.

6. Booking formation and payment flow

A traveler requests a booking from an experience page, specifying date, time slot, and party size. After the host accepts, the traveler must complete payment within 30 minutes. The booking is formed when payment is completed.

If payment is not completed in time, the request lapses and the slot reopens. If a payment fails, the traveler may retry within the payment window.

After a booking is formed, both parties should coordinate details through in-platform chat. Any change is valid only when both parties agree within the Platform.

7. Prices, service fee, and payment

Experience prices consist of the host's service charge and the Platform's service fee, both shown in Japanese yen, with the total displayed at checkout. Any additional charges from currency conversion or payment instruments are borne by the user.

Payments are processed by our payment provider on the Platform's behalf. You agree to pay the full amount shown at checkout and authorize the Platform to process refunds and settlements under these Terms and the cancellation policy.

The Platform may adjust the service fee; adjustments do not apply retroactively to bookings already paid.

8. Cancellation, changes, and refunds

If a traveler cancels at least 24 hours before the experience starts, they receive a full refund. Late cancellations and no-shows are handled according to the conditions shown at checkout.

If a host cancels, the Platform refunds the traveler in full and, where possible, helps arrange another host.

Where service cannot be provided due to force majeure — natural disasters, epidemics, government orders, and the like — the parties may agree to reschedule; if no agreement is reached, the booking is cancelled with a full refund.

Refunds are made to the original payment method; when funds arrive depends on the payment provider's processing.

9. Host compensation and settlement

The Platform collects the amount paid by the traveler; after deducting the Platform's service fee, the remainder is the host's compensation.

Host compensation is settled after the service is completed and confirmed, on the cycle set by the Platform, to the account designated by the host. No settlement occurs before the service is completed.

Hosts are responsible for their own tax filing and payment on their compensation.

10. Service content and boundaries

Experiences on the Platform are daytime accompaniment and exchange in public places. They do not include transportation, lodging arrangements, ticket purchases, queue assistance, or any business requiring a government license. Specific content is as stated on the experience page.

Hosts must not provide unapproved services under the Platform's name, and must not promise travelers anything beyond what the experience page states.

11. Prohibited conduct

When using the Service, you must not:

• Circumvent the Platform: induce or request off-platform booking, payment, or collection of fees, or solicit or transact outside the Service.
• Infringe the intellectual property, privacy, or other rights of others.
• Send obscene, false, defamatory, harassing, or discriminatory content, or content that violates law.
• Impersonate others, provide false information, or post fake reviews.
• Collect, store, or distribute other users' personal data without consent.
• Scrape or mass-access data with automated programs, overload the system, or attempt unauthorized access or testing.
• Subcontract or transfer host status, or share accounts.
• Any other act that violates law or that the Platform reasonably deems inappropriate.

12. Communication within the Platform

Please conduct booking-related communication through in-platform chat. In-platform records are important evidence if disputes arise and are the basis on which we help both parties. We may take necessary action against clearly violating content.

13. Suspension and termination

If you violate these Terms, provide false information, or engage in illegal or seriously inappropriate conduct, we may suspend or terminate your account and, where appropriate, cancel ongoing bookings.

You may request deletion of your account at any time. Bookings already formed will generally be completed, and deleting your account does not relieve you of your rights and obligations.

14. Intellectual property

All intellectual property in the Service and the website — including text, images, logos, interface design, and code — belongs to the Platform or its licensors.

Ownership of content you upload (such as your self-introduction, photos, and messages) remains with you. You grant the Platform a non-exclusive, sublicensable, royalty-free license to use, reproduce, and display that content to the extent necessary to operate and promote the Service.

15. Disclaimer

The Platform does not guarantee that every host or experience will meet your expectations, or that an experience will be risk-free. Travelers and hosts should assess their own safety, and we recommend meeting in public places during the daytime.

The Platform is not liable for service interruptions or non-performance caused by force majeure, including natural disasters, epidemics, war, system failure, or outages of third-party services.

16. Limitation of liability

To the maximum extent permitted by law, the Platform is not liable for disputes between travelers and hosts, or for accidents or damages during experiences.

Even where the Platform is legally liable, liability is capped at the total service fee the Platform received for the booking in question.

The preceding two paragraphs do not apply to the Platform's willful misconduct or gross negligence, and do not exclude rights guaranteed to you under Japan's Consumer Contract Act or other mandatory provisions.

17. Your indemnity

If your violation of these Terms or use of the Service causes the Platform loss (including reasonable legal fees), you are responsible for that loss. Disputes between you and third parties are yours to resolve; if the Platform pays on your behalf, you must reimburse it.

18. Service changes, suspension, and termination

The Platform may suspend or modify all or part of the Service for maintenance, system failure, force majeure, or other necessary reasons, with advance notice where possible.

If the Platform discontinues the Service, it will announce this in advance. Bookings already formed but not yet completed will be handled under these Terms and the cancellation policy before concluding.

19. Changes to these Terms

The Platform may revise these Terms in response to legal changes or service updates. Revisions will be announced on the website with an update date; material changes will be notified clearly. Continuing to use the Service after a revision means you accept the revised Terms.

20. Governing law and jurisdiction

These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance for disputes arising from the Service or these Terms.

21. Miscellaneous

These Terms constitute the entire agreement between you and the Platform regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Matters not covered will be resolved by the parties through good-faith discussion.

If you have any questions about these Terms, please contact us through the support form or at: [email protected]